Privacy Policy
Last updated: October 2026
Sophie Hill | Salon Marketing is operated by BF Creative Ltd (“we”, “us” or “our”).
BF Creative Ltd is committed to protecting your privacy and handling your personal information responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection legislation.
BF Creative Ltd is registered with the Information Commissioner’s Office (ICO).
Information we collect
We may collect personal information when you contact us, submit an enquiry or booking request, or engage us to provide marketing consultancy, mentoring or related services.
This may include:
Your name
Salon or business name
Email address
Telephone number
Business or billing address
Information you provide about your salon, business or marketing requirements
Course attendance information where relevant to a follow-up session
Appointment preferences
Information required for invoicing and payment records
Correspondence between you and BF Creative Ltd
Our website may also collect limited technical information relating to how the website is accessed and used, including through cookies and similar technologies.
How we use your information
We use your personal information where necessary to:
Respond to enquiries
Arrange consultations, reviews and mentoring sessions
Provide the services you have requested
Communicate with you about those services
Prepare and issue invoices and maintain appropriate financial records
Manage our client relationships
Improve our services and website
Meet our legal, regulatory, tax and accounting obligations
Our lawful basis for processing
Depending on the circumstances, we process your personal information because:
It is necessary to take steps at your request before entering into a contract or to fulfil our contract with you — for example, when you enquire about, book or purchase one of our services.
We have a legal obligation — for example, where we need to retain information for accounting or tax purposes.
We have a legitimate interest — where it is reasonably necessary to operate and improve our business, communicate with clients and prospective clients and manage our professional relationships, provided those interests do not override your rights and interests.
Where we rely on your consent, you may withdraw that consent at any time.
Marketing communications
We will not add you to a general marketing mailing list simply because you submit an enquiry or booking form.
If we introduce email newsletters or other direct marketing in the future, we will ensure that the appropriate consent or other lawful basis is in place and provide an easy way for you to unsubscribe.
Sharing your information
We do not sell your personal information.
We may share information with trusted third-party service providers where necessary to operate our business and provide our services. These may include website hosting and form providers, email and IT providers, professional advisers, accountants and payment or banking providers.
These organisations will only receive information where necessary for the relevant purpose and are required to handle personal information appropriately.
International transfers
Some of the technology and service providers used to operate our website or business may process information outside the UK.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection law and that appropriate safeguards are in place.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and meeting legal, accounting and tax requirements.
Enquiry information that does not result in an ongoing client relationship will not be retained indefinitely.
Financial and transaction records may be retained for longer where required by law.
Your data protection rights
Under UK data protection law, depending on the circumstances, you may have the right to:
Ask for access to the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your personal information
Ask us to restrict how we use your information
Object to certain uses of your personal information
Ask for your information to be transferred in certain circumstances
Withdraw consent where we rely on consent to process your information
If you wish to exercise any of these rights, please contact us using the details below.
Cookies
Our website may use cookies and similar technologies to enable the website to function correctly and, where enabled, to understand how visitors use the website.
Essential cookies may be used where necessary for the operation, security and functionality of the website.
Where non-essential cookies, such as certain analytics cookies, require consent, they will not be used until you have made your choice through the website's cookie controls.
You can also manage cookies through your browser settings.
Security
We take reasonable organisational and technical measures to protect the personal information we hold against unauthorised access, loss, misuse, alteration or disclosure.
Contact us
For questions about this Privacy Policy or how your personal information is handled, or to exercise your data protection rights, please contact:
BF Creative Ltd
Trading as Sophie Hill | Salon Marketing
Email: sophie@sophiehill.co.uk
9 Parkside Close, East Horsley, KT24 5BY
Complaints
If you have concerns about how we use your personal information, please contact us first so that we have an opportunity to address them.
You also have the right to make a complaint to the Information Commissioner’s Office (ICO), the UK regulator for data protection.